Fees and Policies
Refunds, Cancellations, and Changes
You can cancel at any time by logging in to your account via the Family Portal. Access your reservations by clicking "Registration" in the drop-down menu, then click the session you'd like to cancel. The cancellation link is at the bottom of the page. IMPORTANT: Please take note of the following fees and policies:
Fixed Change Fee:
Full-week session: $95 (Includes July 4 Holiday week)
Single-day session: $30
Extended Care: $5/hour
This fee is applied to each camp session or extended care option being changed or canceled, whether requesting a refund (30+ days prior) or receiving a credit (fewer than 30 days prior). There are no refunds or credits for cancellations/changes made fewer than 14 days from the start of a program session.
30+ Days Before Camp Start
Cancellation or session changes made 30+ days prior to the start date of the affected camp session will receive a refund of all registration fees minus the fixed change fee for each camp session being changed or canceled.
Fewer than 30 Days Before Camp Start
Cancellations or session changes made fewer than 30 days before the start of the affected camp session will receive a credit for the amount paid, minus the fixed change fee for each session being changed or canceled.
Credits are:
Non-transferable (they may only be used by the original camper),
Valid only through December 31 of the same calendar year (unused credits expire at midnight), and
One-time use only — once a new session is booked using a credit, that session cannot be changed, rescheduled, or refunded.
Fewer than 14 days - No refunds or credits.
Refunds are not available less than 14 days prior to the first affected session start date.
Switching Weeks
We understand that summer plans can shift. The Refund Policy and Fees above apply for switching weeks. To see the list of currently available dates, check the "Explore Sessions" link in your account using the Family Portal before cancelling the week(s) you want to drop.
Attendance Policy
There are no refunds or “make-up days” for missed camp days and programs.
Health Related
There are no refunds for camper illness or injury.
If camp is cancelled due to mandated health measures (i.e. COVID-19), refunds will be issued minus the Fixed Change Fee, or you can opt for a full credit towards a future session within the same calendar year.
Weather Related
Camp operates rain or shine. We do not issue refunds due to weather-related cancellations or closures. See our weather policy for more details.
Late Pickup Policy
Late pickups result in substancial additional staffing costs and significantly extend our staff members’ scheduled workday.
Regular Camp Hours
The regular camp day begins at 9:00am and ends at 4:00pm. Campers who are not signed up for aftercare may be dropped off or picked up within a fifteen minute window of those times with no penalty (8:45am at the earliest and 4:15pm at the latest)
Campers enrolled in aftercare must be dropped off no earlier than 8:00 am and picked up no later than 5:00 p.m. There is no grace period for aftercare.
Late Pickup Fees
Late pickups are charged $50 for each 15-minute period, or portion thereof. the regular camp day, the first %50 fee applies at 4:16pm. For aftercare, the first $50 fee applies beginning at 5:01 p.m.. An additional $50 will be charged for each additional 15 minutes or portion thereof.
Repeated late pickups or failure to pay late pickup fees may result in the loss of aftercare privileges or continued participation in camp.